Frequently Asked Questions
All brides deserve special attention in her search for the perfect gown. Here are a few things to consider as you prepare for your Curvy Rose experience.
What are your hours? We are an Appointment Only boutique and currently serve clients Wednesday through Friday from 11:30am to 7:00pm and Saturday 11:30am to 6:00pm. Please click on the Visit us tab to check available times and schedule your appointment.
Why do you need my credit card information to set an appointment?
We require a credit card on file to reserve an appointment to prevent no-shows. Your information is never stored past your appointment date and is never shared. Your card will not be charged if you keep your appointment or you cancel/reschedule at least 12 hours before your appointment time. If you are a no-show your credit card will be charged a no-show fee of $25.
What should I wear to my appointment? Please keep in mind that you will be trying on dresses with delicate beading and embroidery, so wear clothes you can easily slip on and off, light makeup, a good strapless bra and shape-wear. We do not loan bras or bodyshapers during appointments.
May I try on gowns without an appointment? No. Our space is small and we provide 1 on 1 appointments to maintain a private experience.
When should I make my 1st Bridal an appointment? Between 6 to 10 months before your wedding date. Be advised, we generally find your gown at your first bridal appointment. So, be prepared to say yes!
How long do appointments typically last? First time appointments are 90 minutes with one of our bridal consultants. Generally, brides try on 3-5 gowns or more on their first visit. Return visits are 60 minutes and will include your top 3 choices from your 1st appointment. If a return bride wants to have a full 90-Minute appointment that includes her top 3 choices along with a few new gowns, you will need to set a Return VIP Appointment with us. Return VIP Appointments require a $50 non-refundable deposit. Please Note: If you are more than 15 minutes late to any of your scheduled appointments without contacting us, you will be counted as a No-Show and will be charged a $25 No-Show fee.
May I invite family/friends to my appointment? We are a new store and our retail space is somewhat small. For this reason, we cannot accommodate more than four (4) guests at a time. No children under 12 please.
May I make multiple appointments? We always welcome brides who need additional appointments to make their gown selections. If you require multiple shopping appointments to select your bridal gown, a nonrefundable service fee of $50 will be charged for all 3rd visits and each additional visit thereafter. Please contact us for further information.
I've already had a full 1st time appointment with you. Can I book another 90-Minute Appointment with my VIPs? Sure! If you'd like a full 90-Minute Return Appointment with your VIPs, please click the Return VIP Appointment in our appointment scheduler. Return VIP Appointments require a non-refundable $50 fee.
May I take pictures of the gowns I try on? Sure, we'd love it if you would post them on your social media pages with: #curvyrose
Please note: We can be found on Instagram at @wearecurvyrose and on Facebook at http://www.facebook.com/curvyrose.
How much do your gowns cost? Our gowns range between $800 to $2,500. We also have a small selection of gowns under $800. We occasionally host trunk shows and sample sales where gowns are priced considerably less. Please check our website, follow us on our social media feeds or sign-up for our newsletter to learn about upcoming events and promotions.
What designers do you carry? We carry a variety of gowns from on-trend designers and plan to add more designers as we grow. Please see our Designers page under our Collections tab for a current list of designers.
What size will I be trying on? Trying on wedding gowns can be a frustrating process, especially if the dress is too small or fits poorly. Bridal gowns are traditionally designed to fit at least two sizes smaller than your dress size. Our gowns have been carefully selected to flatter a woman's curves rather than her size.
Do you carry bridesmaids and prom? Very good question. We do not carry Bridesmaids gowns at this time. We do not have plans to include these offerings in the future. However, plans change, so please follow us on social media for updates.
How far in advance should I order my gown? Ideally, brides should order their gowns at least 36-52 weeks before their wedding date to allow for delivery and alterations.
How long will it take to receive my gown? Each wedding gown is made to order by the designer. Once your order has been submitted, it generally takes 4 to 6 months or more for your gown to arrive in our store. However, this is just an estimate and delivery dates vary by manufacturer.
May I purchase a gown off-the rack? Absolutely! We have many beautiful sample gowns available for purchase. All sample/off-the-rack gown sales are FINAL.
I live out of town. Can you ship my gown to me? Yes, we would be happy to ship your gown at an extra cost. If you would like your gown shipped, we offer FedEx 2 day guarantee. Shipping fees are at least $75 or more (cost varies by delivery location). Please contact us for a quote. All shipping and gown costs must be paid in full before shipment.
Do you offer alterations? Yes. Please contact us to make an alterations appointment. **Please note that alterations are an extra cost set by the seamstress. Our seamstresses are independent contractors and work independently from Curvy Rose. Although you are not required to use one of our preferred seamstresses, we are happy to facilitate fittings with our seamstresses at your request. You are also welcome to find a seamstress that you prefer to work with. Curvy Rose is not responsible for any agreements or work agreed to by the seamstress and the bride.
Do you offer payment plans or lay-away? We do have a payment plan available. Please contact us for further information. Please note: A down payment will be required upon order of any special order gown with two additional payments due once your order has been placed.
What is your return/cancellation policy? Once the order has been submitted to the designer, no refunds or cancellations will be granted. All off-the-rack purchases are FINAL. No returns or refunds.
What form of payment do you accept? VISA, MasterCard, American Express, Discover and PayPal. We do not accept Cash or Checks.